Terms of service

Rules and conditions for using Polymux products and services.

Last updated: April 6, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, applications, and related services offered by Polymux (“Polymux”, “we”, “us”, or “our”) (collectively, the “Services”). By accessing or using the Services, you agree to these Terms.

Eligibility

You must be able to form a binding contract under applicable law to use the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Accounts

You may need an account to access certain features. You agree to provide accurate information and to keep your credentials confidential. You are responsible for activity under your account. Notify us promptly of any unauthorized use.

Acceptable use

You agree not to:

  • Violate any law or infringe others’ rights
  • Attempt to gain unauthorized access to the Services, accounts, systems, or data
  • Interfere with or disrupt the Services or third-party services
  • Upload malicious code, or content that is unlawful, harmful, or violates our policies
  • Reverse engineer or attempt to extract source code except where expressly permitted by law
  • Use the Services to develop a competing product or service by scraping, benchmarking, or automated harvesting where prohibited
  • Resell, sublicense, or redistribute the Services without our prior written consent

We may suspend or terminate access for conduct that we believe violates these Terms or harms the Services or other users.

Intellectual property

The Services, including software, branding, documentation, and related materials, are owned by Polymux and its licensors and are protected by intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes (or personal non-commercial use where applicable). Except as expressly permitted, you may not copy, modify, distribute, sell, or lease any part of the Services.

User content

If you submit content to the Services (“User Content”), you retain ownership of your User Content. You grant Polymux a worldwide, non-exclusive license to host, use, reproduce, and display User Content solely to provide, secure, and improve the Services. You represent that you have the rights necessary to grant this license and that your User Content complies with applicable law and these Terms.

Third-party services

The Services may integrate with or link to third-party services. Those services are governed by their own terms and privacy policies. We are not responsible for third-party services.

Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, POLYMUX AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR ONE HUNDRED U.S. DOLLARS (US$100), UNLESS APPLICABLE LAW REQUIRES OTHERWISE.

Indemnity

You will defend, indemnify, and hold harmless Polymux and its affiliates from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your User Content, your use of the Services, or your violation of these Terms or applicable law.

Changes

We may modify the Services or these Terms from time to time. We will provide notice of material changes as appropriate (for example by posting an update or notifying you in-product). Your continued use after changes become effective constitutes acceptance of the revised Terms.

Termination

You may stop using the Services at any time. We may suspend or terminate your access if you violate these Terms, if we are required to do so by law, or if we discontinue the Services. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnity) will survive.

Governing law

These Terms are governed by the laws of the jurisdiction we designate for disputes, without regard to conflict-of-law principles, except where prohibited by applicable law. Courts in that jurisdiction will have exclusive venue for disputes, unless applicable law requires otherwise.

General

These Terms constitute the entire agreement between you and Polymux regarding the Services and supersede prior agreements on this subject. If a provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.

Contact

For questions about these Terms, contact us through the Contact page on our website.